Delete your Propsena account
You can delete your account yourself, from the app or from the web. Here is what that does.
How to delete your account
In the Propsena app: open Settings, tap Delete account, and confirm.
On the web: sign in and delete your account. You will be asked to sign in first, then to confirm.
If you can no longer sign in, email info@propsena.com from the address on your account and we will verify the request and delete it for you.
What is deleted
- Your sign-in: your login, password, passkeys and every active session.
- Your access to every property-management company you use Propsena with.
- Your app devices, push notification settings, in-app notifications and personal settings.
- Your permission for AI features, and your name and contact details on the account.
What is kept, and why
Your property-management company uses Propsena to keep its own records about your lease, payments, property or work with them — for example leases, ledgers, receipts, statements, work orders, inspection reports and the messages you exchanged. Those records belong to that company, which needs them to run its business and is required by law to keep many of them. Deleting your Propsena account does not delete them; ask the company directly if you want them changed or removed.
We keep security and audit logs for their normal retention period, linked only to an anonymous placeholder rather than to you.
How long it takes
Your access ends the moment you confirm. The account itself is deleted 7 days later, and we email you when it is done. The wait protects you if someone else used your phone or computer: until then, you can email info@propsena.com to keep your account. After it, the deletion cannot be undone.
Contact
30 N Gould St, Ste R
Sheridan, WY 82801, USA